The Bentley EXP Development Lab Crewe
Brief: Help Bentley to connect with their growing customer base and understand their relationship with the Bentley brand.

Our audience insight: “I’m flattered beyond belief that Bentley want me involved in their design process – wait until I tell my friends about this.”

Activation: A custom-built environment giving customers visiting the factory a preview of Bentley’s new designs, concepts and technologies in extraordinary surroundings.

Results: Since the EXP Development Lab opened last summer over 200 key customers have ‘shared’ with Bentley, and as a direct result the new Bentley stereo system is in the process of being re-designed. By recording the sessions, Bentley are building up a resource of customer insights for which to base future designs and innovation on.